Car shopping has always been contentious. However,the internet has amplified the distrust by increasing the information available to the shopper. For example,on a lighter note,I think Cars.com captures this tension well in their current series of commercials (i.e. Glondoor Stone Circle). Of course Cars.com answer is to go into the dealer prepared (via Cars.com),AND have a back-up plan using some bully,enforcer,or witch doctor. [...]