Consumers are creatures of habit. They sample different brands experiences over the years until they find a favorite — a comfortable fit for their tastes, for their lifestyle. Many people define this as brand loyalty or brand preference. In a way it may be something simpler — consumer survival.
The consumer left turn will make or break a marketing campaign. People are online going about their business. They don’t intend to engage with marketing. They may be checking sports scores, reading email, or updating their facebook status. En route to these actions we try to intercept them, engage them, and provoke a left turn in their day — redirecting them from their original intent.
Honda is finding out first hand out on their Honda Accord Crosstour facebook page what facebook fans think. Honda revealed their new crossover on facebook and the wall posts are resoundingly negative. Referring to the new Crosstour as “Has to be the ugliest car of 2009. Ugliest car of the decade?” or “The Crosstour looks like Honda’s attempt at building an Aztek out of spare Dodge Caliber and Chrysler Sebring parts. This really is hideous.” or “Just like other’s I became a fan to make this comment alone. It’s ugly, plain and simple.” You get the idea.
McDonalds is taking on all comers — Starbucks, Dunkin Donuts, Caribou Coffee, Biggby, and don’t forget the Canadian underdog Tim Hortons. And Mickey D’s placed a $100 million down to gain share in the crowded coffee field.