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Some thoughts on creating the Killer Mobile Shopping App

Right now mobile apps listed are rather impersonal,and a bit pushy. Pushing coupons to the phone. Pushing prices to the phone. Pushing reviews to the phone. We need to be a little less pushy,and take a more empathetic view of the shopper. Make it more about them. Make it personal. [...]

Making the Purchase Funnel Fixation Personal

The purchase funnel is a diagnostic tool we can use to determine the health of our brand. It works. However,people will continue to contort the funnel for dramatic effect and attention. That’s okay,the metaphor will survive. It will be baromoter to guide us to something deeper. Something actionable. Something personal. [...]

Urban Brand Myths:The Dark Side of Social Media

Sometimes the urban myth is a boon for the brand,however,many times the urban myth casts the brand in a negative light. Dispelling a brand urban myth is very difficult. Who is someone most likely to believe? The brand? The government? Their friend or neighbor? A person’s friends and neighbors are very believable,and the best urban brand myths are compelling,relateable,and some kernel of truth. [...]

Vicarious Brand Experiences

Cokes expedition 206 makes you wonder if this was the best way to engage coke fans globally. Sure the winning team gets a once-in-a-lifetime experience,but how enriching is the brand experience to the billion of global coke drinkers? Or the 3.7 million fans on facebook? What’s in it for them? Why should they care? Is there a better experience to engage more people in Coke’s Happiness campaign? [...]

The Consumer Left Turn

The consumer left turn will make or break a marketing campaign. People are online going about their business. They don’t intend to engage with marketing. They may be checking sports scores,reading email,or updating their facebook status. En route to these actions we try to intercept them,engage them,and provoke a left turn in their day —redirecting them from their original intent. [...]

Are your advocates persuasive or on the lunatic fringe?

Watching the Barney Frank confrontation the other day reminded me of advocacy. Advocates are a powerful means of persuasion in marketing. Typically an advocate will be more persuasive than advertising. They are passionate about the product. They talk in consumer,not product terms. Advocates are great —unless they are on the lunatic fringe. [...]

The Social Architecture Revolution

I believe moving to a social architecture will require a revolution,because it will require marketers to think differently about consumer to brand interactions;it will change core marketing procedures (e.g. content creation,budgeting;,and it will require a certain level of brand self-awareness (i.e. btw not everyone is an advocate for your brand). [...]

So,It’s National Grilled Cheese Month

Okay,initially I thought grilled cheese would have as much enthusiasm as the straw hat. However,the more I researched the grilled cheese,the more I found an enthusiastic undercurrent sandwich (or “sammich” per the grilled cheese enthusiast). As you can see from the YouTube video (1st 6th Annual Competition on YouTube),attendees really get into the event. A lot of the enthusiasm comes from the creativity of sandwich assembly. For example,there are three categories in the competition:[...]

An Awesome Advisor with Listening Skill Issues

There are many text-based guides available to shoppers on the web. If a shopper is technically inclined,he or she could muddle through it. However,most shoppers probably need an online advisor that matches their needs with HDTV features. [...]

eGuessing

So do you really know who is on your site or are you just guessing. eGuessing seems to be a popular method lately to predict site visitors. There are many ways to guess:behavioral,cookie match,geo-targeting to name a few. [...]